How to manually remove juniper Network Connect

Knowledge Base ID:	KB9081
Version:	8.0
Published:	08 Oct 2008
Updated:	08 Oct 2008
Categories:	SSL VPN SSL_VPN_(IVE_OS)

Summary:

At times, due to a bad or failed installation, it may be necessary to completely remove Network Connect from the client machine.

Problem or Goal:

If there are installation problems or upgrade issues you can completely remove all the files and folder associated with Network Connect before attempting to reinstall the client.

Solution:

For each operating system, the files and folders that need to removed will be different.  Once these are removed you can restart the Network Connect client installation.
If a folder or file listed below does not exist, move onto the next step.
For Linux:

1. Ensure the Network Connect Service is not running
2. Delete the folder /.juniper_networks/network_connect
3. Delete the following file: /.juniper_networks/ncLinuxApp.jar
4. For 5.2 delete the following folders:
   • /usr/sbin/ncui
   • /usr/sbin/ncsvc
   • /usr/sbin/ncdiag
5. For 5.3 and newer, delete the following folder:
   • /usr/local/nc

For Macintosh:

1. Delete the folder /usr//lib/logs/juniper networks
2. Delete the file Network Connect.app from the /apps folder
3. Empty the Trash

For Windows:

1. Remove Juniper Networks Network Connect from Add/Remove Programs, if it exists
2. Delete the following folders:
   • C:\Program Files\Juniper Networks\Common Files
   • C:\Program Files\Juniper Networks\Network Connect 5.x.x
   • C:\Documents and Settings\\Application Data\Juniper Networks\Network Connect 5.x.x 
   • http://kb.juniper.net/KB9081