or the situation, do you mind trying the steps below and give us the result?
Given the situation, do you mind trying to clean the cache to check if the issue lies in the OneDrive for Business cache?
1. Stop Sync All Folders.
a) Right click the “OneDrive for Business” Icon in you task bar.
b) Click “Stop Syncing a folder”, to let a popup window appear which lists all the document libraries.
c) “Stop syncing” all the libraries. After that, none of the document libraries will be listed in the popup window.
2. Backup all the local documents & files in your document libraries to another place.
3. After the backup work is done, remove the original documents & files in your local OneDrive for Business folder.
4. Cache clearing for OneDrive for Business.
1) Right click on the Windows status bar, select Start Task Manager, and get a list of running processes by clicking the “Processes” tab.
2) Verify that none of the following processes are running:
groove.exe
msosync.exe
msouc.exe
winword.exe
excel.exe
powerpnt.exe
3) Close all the application you are running in you system.
4) If any of the above processes are running, stop the process by right-clicking it and selecting End Process.
5) Give yourself an administrator role as follows:
Click the start button and type cmd in the search bar. When cmd.exe appears in the results, right-click it and select Run as Administrator.
6) At the command prompt, delete the Office file cache and Spw folders by issuing four commands as follows:
Type “cd %USERPROFILE%\AppData\Local\Microsoft\Office\15.0\” and then press the Enter key.
Type “rmdir OfficeFileCache /s” and then press the Enter key.
Type “cd %USERPROFILE%\AppData\Local\Microsoft\Office\” and then press the Enter key.
Type “rmdir Spw /s” and then press the Enter key.
7) If you get an error when executing either rmdir command, one of the .exe processes is probably still running. Correct the problem by returning to the Task Manager (step 2), stopping the processes, and then removing the directories as described previously.
Thanks for your time.
1. Stop Sync All Folders.
a) Right click the “OneDrive for Business” Icon in you task bar.
b) Click “Stop Syncing a folder”, to let a popup window appear which lists all the document libraries.
c) “Stop syncing” all the libraries. After that, none of the document libraries will be listed in the popup window.
2. Backup all the local documents & files in your document libraries to another place.
3. After the backup work is done, remove the original documents & files in your local OneDrive for Business folder.
4. Cache clearing for OneDrive for Business.
1) Right click on the Windows status bar, select Start Task Manager, and get a list of running processes by clicking the “Processes” tab.
2) Verify that none of the following processes are running:
groove.exe
msosync.exe
msouc.exe
winword.exe
excel.exe
powerpnt.exe
3) Close all the application you are running in you system.
4) If any of the above processes are running, stop the process by right-clicking it and selecting End Process.
5) Give yourself an administrator role as follows:
Click the start button and type cmd in the search bar. When cmd.exe appears in the results, right-click it and select Run as Administrator.
6) At the command prompt, delete the Office file cache and Spw folders by issuing four commands as follows:
Type “cd %USERPROFILE%\AppData\Local\Microsoft\Office\15.0\” and then press the Enter key.
Type “rmdir OfficeFileCache /s” and then press the Enter key.
Type “cd %USERPROFILE%\AppData\Local\Microsoft\Office\” and then press the Enter key.
Type “rmdir Spw /s” and then press the Enter key.
7) If you get an error when executing either rmdir command, one of the .exe processes is probably still running. Correct the problem by returning to the Task Manager (step 2), stopping the processes, and then removing the directories as described previously.
Thanks for your time.
Thanks,
Lawliet Xu
Lawliet Xu
https://community.office365.com/en-us/f/154/t/278747
