Tuesday, December 8, 2009

Outlook 2007 Client - "The item could not be downloaded." 80070005

Exact Error Message
"The item could not be downloaded." 80070005

Details:
When using Outlook 2007 to open archived items, the message "there was an error loading this item -- some functionality may not be available " and the pop box "The item could not be download" is returned (see Figure 1).

Figure 1



A client trace will show the line

CShortcutItem::Display...Return Last Failed error: 0x80070005

However if the client is changed to Outlook 2003 the item can be viewed as expected.

Resolution:

The issue could be due to a restriction in the environment that prevents the use of PST files. Changing the Download Format of an item from a DVS file to an MSG file can resolve the issue (see Figure 2).

1. Log onto the Enterprise Vault (EV) server and open the Vault Administration Console (VAC)

2. Browse to the Exchange Mailbox Policy (EV 2007 and earlier) or Exchange Desktop Policy (EV 8.0 or higher) and select the properties of the Policy

3. On the Advanced Tab, select Desktop (EV 6.0 and 7.0) or Outlook (EV 2007 and 8.0) from the "List Settings from" drop down box.

4. Change the Download Format from DVS to MSG and synchronize all mailboxes to have the change take effect.

Figure 2

6 comments:

  1. the problem i faced because of Enterprise Vault. i tried to repair but it couldn't worked out. i created an new profile.

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  2. This morning my friend called me and told about his problem. Unfortunately I couldn't relived him. I was thinking that it was my fault. But afternoon I by accident observed - restoring outlook ost file on a soft forum. It solved my problem quite easy and demonstrated me some facilities...

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  3. I have been using MS Outlook 2007 with iCloud but it stopped syncing. It will now sync Bookmarks & Photostream, however each time I try to sync Contacts, Calendars and Tasks I keep getting an error message "unexpected error". Then another error message saying "Outlook DVS". Please help me before I am bald from pulling my hair out :(

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  4. I was on the phone to Apple for hours and all they could come up with was for me to create a new user on my PC and a new Outlook account, and once I did this the calendar synced fine. How can this happen? Surely it must just be something in the setting it Outlook works by just creating another user on the same PC????

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  5. can you please provide me exact error what you are getting

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  6. You can try this application, it helps you to repair all types of errors in Outlook PST file. The Outlook PST Repair tool deeply scan the PST file and restore all data in working condition.

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