Friday, March 30, 2012

The Delegates settings were not saved correctly" error when you try to add a delegate in Outlook 2010

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  How to back up and restore the registry in Windows
Outlook can be configured to enable you to add delegates without requiring you to grant the "send on behalf of" permission. To do this, follow these steps:
  1. Exit Outlook 2010.
  2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your situation.

    Windows Vista
  3.  
    1. Click Start, type regedit in the Start Search box, and then press ENTER.
    2. If you are prompted for an administrator password or for confirmation, type the password or click Continue.

    Windows XP
    1. Click Start, and then click Run.
    2. If you are prompted for an administrator password or for confirmation, type the password or click Continue.
  4. Locate and then click the following registry subkey:

        HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences
    If you use policies, click the following subkey:

        HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Preferences
  5. After you select the subkey that is specified in step 3, click New on the Edit menu, and then click DWORD Value.
  6. Type IgnoreSOBError, and then press Enter.
  7. Right-click IgnoreSOBError, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to exit Registry Editor.
After you add the registry value, you can add a delegate without having write permissions to your own user object on the global catalog server. When you do this, a message that resembles the following message is logged in the Windows Application event log to help track the event:
Source: Outlook
Category: None
Event ID: 27
Type: Error
User: N/A
Computer: computer_name

Description:
SOB error ignored

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