Tuesday, March 13, 2012

Lync Server 2010 Setup or Remove Lync Components fails on Windows Server 2008 R2 SP1 Error: Prerequisite installation failed: Wmf2008R2

The Lync Server 2010 Setup or Remove Component installation fails on the prerequisite check for the Media-Format-Package and returns the following information back to the Setup Lync Server components page:

Name of prerequisite: Wmf2008R2   MM/DD/YYYY HH:MM:SS AM
Name of prerequisite: Wmf2008R2   MM/DD/YYYY HH:MM:SS AM    
Type of prerequisite: exe   MM/DD/YYYY HH:MM:SS AM    
Method used to check prerequisite state: WmfNeeded2008R2()   MM/DD/YYYY HH:MM:SS AM   
Result of state check: True   MM/DD/YYYY HH:MM:SS AM  
Executing external command: C:\Windows\system32\dism.exe /online /norestart /add-package
/packagepath:C:\Windows\servicing\Packages\Microsoft-Windows-Media-Format-
Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum /ignorecheck   MM/DD/YYYY HH:MM:SS AM     
Installation result: -2146762496   MM/DD/YYYY HH:MM:SS AM     
Error: Prerequisite installation failed: Wmf2008R2
Details
Type: PrereqInstallFailed
Stack Trace
at Microsoft.Rtc.Internal.Tools.Bootstrapper.BootstrapperTask.AddMsiPrereq(String prereqName)
at Microsoft.Rtc.Management.Internal.Utilities.LogWriter.InvokeAndLog[T](Action`1 action, T arg)
Type of prerequisite: exe   MM/DD/YYYY HH:MM:SS AM    
Method used to check prerequisite state: WmfNeeded2008R2()   MM/DD/YYYY HH:MM:SS AM    
Result of state check: True   MM/DD/YYYY HH:MM:SS AM
Executing external command: C:\Windows\system32\dism.exe /online /norestart /add-package
/packagepath:C:\Windows\servicing\Packages\Microsoft-Windows-Media-Format-
Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum /ignorecheck   MM/DD/YYYY HH:MM:SS AM    
Installation result: -2146762496   MM/DD/YYYY HH:MM:SS AM    
Error: Prerequisite installation failed: Wmf2008R2
Details
Type: PrereqInstallFailed
Stack Trace
at Microsoft.Rtc.Internal.Tools.Bootstrapper.BootstrapperTask.AddMsiPrereq(String prereqName)
at Microsoft.Rtc.Management.Internal.Utilities.LogWriter.InvokeAndLog[T](Action`1 action, T arg)

CAUSE

The Lync Server 2010 Setup or Remove Component installation prerequisite check cannot locate the  Server 2008 R2 SP1 version of Microsoft Windows Media Format.

RESOLUTION

To resolve this problem, install Windows Desktop Experience. To do this, follow these steps:
  1. Click Start, click Administrative Tools, and then double-click Server Manager
  2. In Server Manager, click Add Features under Features Summary
  3. In the Add Features Wizard dialog box, make sure that the Desktop Experience option is selected
  4. Click Next, and then click Install
  5. After the installation process is complete, click Close, and then close Server Manager
Note After you install Windows Desktop Experience, you must restart the computer

 http://support.microsoft.com/kb/2522454

1 comment:

  1. Good stuff with tracking these kind a problems & putting resolution on it.

    Rama

    ReplyDelete